INDIANAPOLIS COMMUNITY INVOLVEMENT AND AWARDS
The Westin Indianapolis is proud to be an integral part of the local Indianapolis community. Throughout the year, we look to strengthen our involvement while leveraging existing relationships with Indianapolis sports teams, philanthropic organizations and various national and regional causes.
One of our employees, Soraya Mendez was awarded the Recognition Of Service Excellence (ROSE Award) by the Indianapolis Convention and Visitors Association. The mission of the awards program is to honor non-managerial hospitality employees who exemplify excellent customer service. These industry champions, through one-on-one or behind-the-scenes contact, positively influence a visitor's experience in Indianapolis. ROSE Award recipients are true good will ambassadors for their companies and the city collectively.
Administrative Sales Assistant/Transient Business Coordinator
The Westin Indianapolis
In the highly competitive hotel business, it is the little things that can make a big difference. That is epitomized by Soraya Mendez. By going out of her way to merely engage some customers standing in line at the hotel's coffee shop, she ended up with a booking for 50 room nights. During the recent ice storm, when the hotel offered a discounted snow rate, she worked late into the evening with a client to book rooms, set up billing, coordinate shuttle plans and deliver bags filled with water, granola bars and other goodies to the client‘s guests. And instead of going home, she stayed all night at the hotel so she could personally attend to the guests the next morning. The result was 82 reservations and the promise for future business from the very pleased client. Each day, she scans the arrivals list at the hotel so she can send personalized amenities to frequent or key guests. By doing all the little things, our recipient makes her hotel a home away from home for its guests. Her goal is simple: to make sure those guests feel better when they leave than when they arrived. Soraya has worked for the Westin Indianapolis since 1996 and has been a concierge, front desk manager and service express manager, among other duties. In 2008, she was honored as the Westin Indianapolis's Associate of the Year.